Terms & conditions.
The terms below govern your use of this website and any services provided by models.com.au. Please read them carefully.
1. Who we are
This website (www.models.com.au) and the AI services described on it are operated by models.com.au ("models.com.au", "we", "us" or "our"), an Australian AI company. By accessing this website or engaging our services, you agree to these Terms & Conditions. If you do not agree, please do not use the site or our services.
2. What we provide
We design and deliver three categories of service: (a) AI virtual models — AI-generated synthetic imagery and virtual humans; (b) custom AI models — bespoke or fine-tuned machine-learning models, including large language models, retrieval systems and vision models; and (c) AI voice agents, delivered in partnership with our sister brand AI-VA. The specific scope, deliverables, fees and timeline for any engagement are set out in a separate written proposal or statement of work, which prevails over this website if there is any inconsistency.
3. Quotes, scope and fees
Information on this website is general and does not constitute a binding quote. Engagements are typically fixed-scope and fixed-price as described in your proposal. Work outside the agreed scope may be quoted separately. Unless stated otherwise, fees are quoted in Australian dollars and exclusive of GST.
4. Intellectual property & ownership of deliverables
The content, branding, design and code of this website remain our property or that of our licensors. Where a signed proposal or statement of work provides for it, ownership of the final deliverables we build for you — including model weights, prompts, code and configuration — transfers to you on full payment, with no ongoing licence fee or lock-in. We retain ownership of our pre-existing tools, frameworks and general know-how.
5. Synthetic media & acceptable use
AI virtual models produce synthetic media. You agree not to use any deliverable to (a) depict a real, identifiable person without their documented consent; (b) create misleading, deceptive or defamatory content; (c) impersonate any individual or organisation; or (d) breach the Australian Consumer Law, intellectual-property rights, or any other applicable law. You are responsible for any disclosure or labelling of AI-generated content required in your industry or jurisdiction.
6. Your responsibilities
You are responsible for ensuring that any data, content, brand assets or instructions you provide to us are accurate, lawful, and that you have the rights to share them with us and to have them processed as part of the engagement. You must not provide us with material that infringes a third party's rights or that is unlawful.
7. AI outputs & no guarantee of results
AI systems are probabilistic. While we build, test and tune to a professional standard, we do not warrant that any AI output will be error-free, fit for an unstated purpose, or achieve a specific commercial result. You are responsible for reviewing outputs before relying on or publishing them, particularly where they inform decisions about people, safety, or legal or financial matters.
8. Third-party services
Our services may integrate third-party platforms (for example calendar, telephony, model-hosting or analytics providers, including the cal.com scheduling tool embedded on our booking page). Your use of those services is subject to the relevant provider's own terms, and we are not responsible for their availability or conduct.
9. Limitation of liability
Nothing in these terms excludes rights or guarantees you have under the Australian Consumer Law that cannot lawfully be excluded. Subject to that, to the maximum extent permitted by law our total liability arising out of or in connection with the website or our services is limited, at our option, to re-supplying the relevant service or refunding the fees you paid for it; and we are not liable for indirect, incidental or consequential loss, or loss of profit, data or goodwill.
10. Privacy
Our handling of personal information is described in our Privacy Policy, which forms part of these terms.
11. Changes to these terms
We may update these terms from time to time by posting a revised version on this page with a new "last updated" date. Continued use of the website after changes are posted constitutes acceptance of the updated terms.
12. Governing law
These terms are governed by the laws of New South Wales, Australia, and you submit to the non-exclusive jurisdiction of the courts of that State.
13. Contact
Questions about these terms? Call 02 4503 6830 or use our contact page.