Frequently asked questions.

Everything you might want to know about our AI virtual models, custom AI models and voice agents — what they are, what they cost, and how we work.

What does models.com.au do?
We're an Australian AI company building three kinds of models: AI virtual humans for campaigns and e-commerce, custom AI models trained on your data (fine-tuned LLMs, RAG and vision models), and AI voice agents that answer and book calls. Same delivery model across all three — fixed scope, fixed price, built in Australia.
What are AI virtual models?
AI-generated, photo-realistic virtual humans used for fashion shoots, e-commerce product imagery, advertising and virtual try-on. A single virtual model stays consistent across thousands of frames and is available on demand, so you can refresh imagery for every SKU without booking a studio.
What is a custom AI model?
A model built or fine-tuned for your specific business — for example a large language model tuned to your tone and domain, a RAG system grounded in your private documents, or a bespoke vision or recommendation model. We build it when off-the-shelf AI isn't good enough.
What do AI voice agents do?
They're 24/7 AI receptionists and voice agents that pick up every call, qualify and book in your brand voice, with CRM, calendar and SMS integration and human hand-off rules. Voice agents are delivered in partnership with our sister brand, AI-VA.
How much does it cost?
Every engagement is fixed-scope and fixed-price, anchored to a measurable outcome. The price depends on the use case and complexity — voice agent builds, for example, typically start in the low five figures. Book a free call and we'll give you a rough investment range.
How long does a project take?
Most builds ship in a 2–8 week sprint with weekly demos, so you see the model as it develops rather than waiting on a black-box agency timeline. Voice agents are typically a 4-week build.
Is my data private and Privacy Act compliant?
Yes. We work with Australian data residency, AU-based engineers, and build to be aligned with the Privacy Act 1988 from day one. For regulated industries we can deploy models on-premises, inside your own network.
Are the virtual models ethical?
We produce ethical synthetic media. We don't generate a real person's likeness without their consent, and brand-exclusive virtual ambassadors are created to be clearly synthetic. We're happy to discuss disclosure and usage rights for your campaigns.
How do I get started?
Book a free 30-minute discovery call. We'll map your highest-leverage use case, tell you what's realistic, and follow up with a fixed-scope proposal — usually within five business days. Book a call →

Still have a question?

Book a free call or send us a note — we'll get back to you within one business day.