Frequently asked questions.

Everything you might want to know about our AI virtual models, custom AI models and voice agents - what they are, what they cost, and how we work.

Australian-builtPrivacy Act 1988 alignedFixed-scope builds
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Frequently asked+ + +

Nine questions, answered.

01

What does models.com.au do?

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We're an Australian AI company building three kinds of models: AI virtual humans for campaigns and e-commerce, custom AI models trained on your data (fine-tuned LLMs, RAG and vision models), and AI voice agents that answer and book calls. Same delivery model across all three - fixed scope, fixed price, built in Australia.
02

What are AI virtual models?

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AI-generated, photo-realistic virtual humans used for fashion shoots, e-commerce product imagery, advertising and virtual try-on. A single virtual model stays consistent across thousands of frames and is available on demand, so you can refresh imagery for every SKU without booking a studio.
03

What is a custom AI model?

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A model built or fine-tuned for your specific business - for example a large language model tuned to your tone and domain, a RAG system grounded in your private documents, or a bespoke vision or recommendation model. We build it when off-the-shelf AI isn't good enough.
04

What do AI voice agents do?

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They're 24/7 AI receptionists and voice agents that pick up every call, qualify and book in your brand voice, with CRM, calendar and SMS integration and human hand-off rules. Voice agents are delivered in partnership with our sister brand, AI-VA.
05

How much does it cost?

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Every engagement is fixed-scope and fixed-price, anchored to a measurable outcome. The price depends on the use case and complexity - voice agent builds, for example, typically start in the low five figures. Book a free call and we'll give you a rough investment range.
06

How long does a project take?

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Most builds ship in a 2-8 week sprint with weekly demos, so you see the model as it develops rather than waiting on a black-box agency timeline. Voice agents are typically a 4-week build.
07

Is my data private and Privacy Act compliant?

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Yes. We work with Australian data residency, AU-based engineers, and build to be aligned with the Privacy Act 1988 from day one. For regulated industries we can deploy models on-premises, inside your own network.
08

Are the virtual models ethical?

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We produce ethical synthetic media. We don't generate a real person's likeness without their consent, and brand-exclusive virtual ambassadors are created to be clearly synthetic. We're happy to discuss disclosure and usage rights for your campaigns.
09

How do I get started?

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Book a free 30-minute discovery call. We'll map your highest-leverage use case, tell you what's realistic, and follow up with a fixed-scope proposal - usually within five business days. Book a call →
Still stuck?+ + +

Still have a question?

Book a free call or send us a note - we'll get back to you within one business day.

Talk to our AI assistant · 02 4503 6830
New South Wales, Australia · Australian-built AI